Refund policy
Water Pure Technologies Water Systems Warranties
Coverage Overview: Our warranties cover ALL OF OUR Water Filtration Systems:
6-Months Limited Warranty: Water Pure Technologies guarantees that its water filtration systems are free from defects in materials and workmanship for 6 months from the date of purchase. If any part of your water filter or water filtration system is found to be defective due to faulty materials or workmanship within this period, we will repair or replace it. * Please note that used water filter cartridges are not included in this warranty.
• General Conditions Under this warranty, Water Pure Technologies will either repair or replace the defective items at our discretion. Before returning any covered items, YOU MUST GET A RETURN AUTHORIZATION NUMBER from us and return the item at your own expense. Once repaired or replaced, we will cover the standard shipping costs back to you.
• Customers in Canada, Hawaii, Alaska, Puerto Rico, and international locations are responsible for their own shipping costs, as well as any customs fees or other charges.
• Exclusions: This warranty does not cover damage caused by misuse, negligence, accidents, alterations, incorrect installation (Not following MFG. instructions), or conditions such as freezing, flooding, or fire. Regular replacement charges will apply in those cases. The warranty does not include services to diagnose issues with the unit. It is also void if the unit is not operated under normal conditions or if the claimant is not the original purchaser.
• Limitations: We do not assume any warranty liability beyond what is specified here. This warranty replaces any other warranties, expressed or implied, including those related to a specific purpose.
• Our liability is limited to the cost of the product, and we are not responsible for any incidental or consequential damages, including loss of use, related to the installation or use of the covered items. If product is on sale during time of purchase then only the discounted price will be refunded. (The amount the customer paid)
Please note: Outer shipping boxes and cardboard packaging are used solely to protect your items during transit. Because their primary purpose is protective, we do not accept returns, exchanges, or refunds based on the cosmetic condition of the external shipping box.
Product Packaging Requirement: To be eligible for a refund, all items must be returned in their original, undamaged product packaging (please note this refers to the product's branded box, not the outer brown shipping box). If the product box is damaged, taped, or written on during the return process, the refund will be declined. In these cases, the customer will be responsible for all shipping costs to have the item sent back to them.
Important Note on Branded Packaging: Please do not use the product’s original retail box as the outer shipping box, as any damage to the product box during transit will void your return. Returns received with damaged, defaced, or missing original product packaging cannot be accepted for a refund. If a return is rejected due to damaged packaging, the customer is responsible for the return shipping fees to reclaim their item.
